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  1. Our website will add taxes at the end of the purchasing process, before you submit payment, so you can check your total balance, dates and times.
  2. It is your responsibility to inform yourself where departure locations and times are in your ticket, as well to have a mobile device with you, No shows receive no refunds.
  3. Your selected seats on your selected schedule will only be guaranteed if you made a full purchase with valid payment.
  4. Please take care of your ticket. If you lose it and somebody else uses it, we are not responsible (ID might be verified prior to use).
  5. Any tickets cannot be transferred to another name.
  6. Unfortunately, if someone else uses your multi pass or your ticket, we will confiscate it at driver’s judgement and a refund will not be granted.
  7. You can cancel or change your ticket schedule at any time 24 hours prior your departing time, however our service is non refundable, if you cancel your tickets we will issue open ended tickets, for a future use as internal credit in our website.
  8. The fee for changing the schedule on your ticket is detailed on our website, and the change is done by an automated process (free sometimes during the season). The cancellation fee is the cost of the ticket. To cancel, please email us to contact@whistlerrides.ca with the name, date, time, email used for the purchase, and the number of tickets you want to cancel.
  9. Multi pass holders don´t pay any cancellation fee, but if you have 3 no shows on booked trips or have 4 cancellations, you would have a 50 CAD fee, charged (season pass suspended until payed), and if you have 6 no shows or 8 cancellations, you would have an automatically cancelled season pass. No refund provided if you cancel your season pass anytime during the season. You can have the remaining equivalent added as bonus for a next season pass, example: If you cancel at mid-season, you can have 50% of the cost added to a next season pass.
  10. We are not responsible for any damaged personal items, lost or stolen goods. Items are stored on the bus at your own risk. All responsibility for damage, deterioration, delay, and loss of any article is not our responsibility. Pay attention and take care all the time during your trip.
  11. We do not accept any liability for property left at the bus.
  12. Consumption of drugs and alcohol during trips are strictly prohibited. We will refuse passengers boarding under the influence of drugs, alcohol.
  13. Behavior considered to pose a threat to our drivers or other passenger(s) and the vehicle would be immediately addressed, and you would be asked to leave the unit with no refund and possibly with police assistance.
  14. All schedules are subject to change without notice and up to the last minute.
  15. Delays or road closure caused by breakdowns, road conditions, weather, or any other conditions are not our responsibility. Refunds are not granted for these circumstances, and we are not legally responsible to provide lodging, alternative means of transport, or any compensation. Any group party of 6+ would be immediately granted special discount. Please contact us accounting@pembertonrides.ca to get a special promo code..
  16. We only offer round tickets. If you choose a fixed date departure open return, be aware it is subject to space and availability, and you might not return in the first attempt. Book a secure departure return date tickets if you want to feel sure about the return or you don’t want any delay on your trip.
  17. We wont refund any ticket bought with a coupon code.
  18. Our Rates are FROM $52 CAD Roundtrip and can go up to $150 CAD They are variable depending Holidays, selected date time and schedule, also depending if we have to modify our fleet Logistics to keep the service running. This is without including taxes.
  19. Our Rates for one way tickets are FROM $42.99 CAD Roundtrip and can go up to $129.99 CAD They are variable depending Holidays, selected date time and schedule, also depending if we have to modify our fleet Logistics to keep the service running. This is without including taxes.
  20. FREE ticket changes are only to users who register during checkout, We wont make any FREE changes to tickets bought with guest checkout, for FREE changes user needs sign into or create an account. Ticket change fee for this are usually $10 per passenger.
  21. Whistler Rides INC can charge up to $10 if you request special assistance over the phone or in person to any of our staff members, to satisfy your needs.
  22. We don't refund tickets that are in a timeframe within 24 hours of departure time for a number of factors and reasons some may affect our company, 1. To sell tickets time is crucial, we reserve your seat since the moment you buy it and we take it out of a digital inventory to prevent selling it to someone else, when a cancellation occurs within 24 hours of departure time, we are giving away the opportunity of someone else to buy it, therefore it becomes expired inventory. 2.Empty seats. If by circumstances a ride is not taken by the passenger, we consider it a lost bus, seats are still reserved and paid, so they will travel empty (imagine they travel with a tag with the passenger’s name) this also costs money as we are transporting a tag, therefore we reserved it to you. 3. Passengers lists, and manifests are a must do in our business and to comply with transportation regulations, a manifest is issued everyday, hard copies of passengers lists are handed to drivers, and placed in every bus, when a cancellation occurs within 24 hours time frame it is impossible to modify hard copies of manifests, and paper printed passengers lists in the buses, therefore we can't remove or add more passengers in a paper that is inside one of the buses which is km away from dispatch. We transport thousands of customers and this is just not possible. 4. We take seriously all of our operations so it is the passenger responsibility, to double check his/her itinerary, to double check he/she has valid tickets, to double check his/her scheduled date and time, we DO NOT take any responsibility neither refunds are granted if you failed to verify your travel documents.
  23. Only available 24 hours prior departure time, Note that our service is non refundable refunds come with a penalty, if you wish to cancel the tickets, and keep their entire value for this ones, then they would return to you in form of a voucher or internal credit on our website for a future use for their 100% of value, You can transfer this voucher to use in any Whistler, Squamish route too. Reservations made with third party or connections with other bus companies are also non refundable. Group cancellations (4 or more passengers) are subject to a 50% penalty, cancellations (4 passengers or less) are subject to 80% penalty, any tickets bought with a coupon code are not eligible for a refund.